How to Remove a Profile PIN

To remove the PIN from your profile and unlock it, please follow the steps below:

Step 1: Go to the Edit Profile Page

• Log in to your Max subscription.
• On the profile selection screen, find the profile with the lock icon (🔒).
• Click Edit to enter profile editing mode.
• Click the pencil icon in the bottom-right corner of your profile to open the settings.

Step 2: Turn Off Profile PIN

• On the Edit Profile page, find the Profile PIN setting.
• Click the toggle switch to turn it off and unlock the profile.
• You will be asked to enter your account password.
• After entering your password, click Save to confirm.
• A message will appear at the bottom of the page confirming: “The profile is now unlocked.”

Step 3: Confirm the Change

Once the process is complete, you will see a message confirming that your profile PIN has been removed.

Your profile no longer requires a PIN to access.

If you have any questions or suggestions, please feel free to contact our online customer support team. We’ll be happy to assist you.

Updated on: 12/06/2026